You can cancel your membership at any time. Based on which platform you subscribed with, please find instructions below:


WEBSITE:


1. Log in to your account on jillianmichaels.com. This will take you directly to your Dashboard.

2. In the upper right corner, click on the Profile icon. 

3. Click on Account > then Subscription dropdown.

4. Hit the Cancel Subscription button to end your subscription.



iOS:


On your iPhone, 

1. Go to the Settings app > at the top you will see your Name at the top and underneath it Apple ID, iCloud, iTunes & App Store. Tap on that bar

2. Tap on Subscriptions.

3. Tap on The Fitness App.

4. Tap Cancel Subscription.

5. Confirm Cancellation.


Apple Support link: https://support.apple.com/en-us/HT202039


(Note: Per Apple's cancellation policy, your membership might renew if you don't cancel your subscription more than 24 hours before your renewal date.)


ANDROID:


On your Android phone, 

1. Open the Google Play Store Google Play.

2. Make sure you are signed in to the correct Google Account.

3. Tap Menu Menuand then Subscriptions.

4. Select the subscription you want to cancel.

5. Tap Cancel subscription.

6. Follow the instructions.


PAYPAL:

1. Login to your PayPal account.

2. Click Profile (the gear icon) on the top right corner of the page.

3. Click Pre-approved payments under "Payment Settings".

4. Select The Fitness App.

5. Click Cancel.

6. Follow the instructions to cancel.



A few notes:

  • Uninstalling (deleting) the app will not cancel your subscription.
  • If you are not sure how you subscribed, please contact Help@jillianmichaels.com and include your app account email we'll be happy to assist you.