Here are a few common reasons that the app is having trouble loading video content: 

Your device is low on storage space.

Solution: Check your available storage in your Settings on your phone or tablet. The app clears out old workouts to make room for the new ones so your phone won't fill up, but it needs room to load the current workout. Clear out some storage space if you are running low. We recommend having at least 1GB of free storage available for optimal performance. 

Weak or intermittent internet connectivity.

Solution: Make sure you’re either connected to WIFI or somewhere you get a good cellular signal. One of the most common causes of problems that occur while trying to load or view workouts is weak or intermittent Internet connectivity. 

You aren't running the latest version of the app.

Solution: Make sure you are using the most updated version of the app. Updated versions are loaded frequently to the app store that fix common bugs, so it's best to always check you are running the latest version. To see if there is a new version, go to the App Store in your device, click the "Updates" tab and see if the Jillian Michaels app is listed in the Pending Updates. If so, click the "Update" button to install the latest version. The current version is 1.1.8. 

Your phone needs a simple reset. 

Solution: Try some simple resetting tricks to see if that helps reestablish the connection.

1. Kill all tasks in multitasking. On an iPhone/iPad, double click the home button to get into multitasking and then flick the app screen up until it goes off the screen. Close all the tasks to reset the background resources.

2. Restart your device by first holding the top lock button until "slide to power off" appears. Slide and wait until the screen turns off. Now hold the top lock button until the Apple logo appears.