If you need assistance or just want to send feedback, we'd love to hear from you! We are an email based customer support service, so please contact us by submitting a ticket on help.jillianmichaels.com or emailing us at help@jillianmichaels.com. We will respond as quickly as possible. 


My Fitness by Jillian Michaels Help Desk hours of operation:

Monday through Friday: 9am-5pm Eastern Standard Time


If you have submitted a ticket after business hours Monday-Friday, please expect a response within the next working business day. If you have submitted a ticket over the weekend please expect a response by end of day the following Tuesday at the latest. 


We look forward to assisting you!