If you need assistance or just want to send feedback, we'd love to hear from you! 

We are an email-based Customer Support service. You have several ways to reach us. By emailing us at Help@jillianmichaels.com. In the app, tap the Settings Gear, then scrolling down to Help and Support Resources. - Get Help or the Contact option at the bottom of the site. https://cms.jillianmichaels.com/form/contact

We will respond as quickly as possible. 

The Fitness App and 28Shred - Help Desk hours of operation:

Monday through Friday: 9 am-5 pm Eastern Standard Time

If you have submitted a ticket after business hours Monday-Friday, please expect a response within the next business day.

If you have submitted a ticket over the weekend, please expect a response by the end of the day on the following Tuesday at the latest. 

We look forward to assisting you!

Contact us at Help@JillianMichaels.com