Technical Questions 4

• I'm having trouble loading the videos.
• Can I view the workouts on my dashboard on JillianMichaels.com?
• How to change your weight from lbs. to kilos
• How do I stream the app to my TV?

Questions about the Old Website 2

• The website looks different, where's the old website?
• Can I still use the old website and mobile app?

Your Account 2

• How to access your subscription/account info
• How to access my dashboard on the website

Billing & Cancellations 3

• How do I cancel my subscription?
• How do I update my payment information?
• What is your cancellation and refund policy?

Subscriptions 7

• How do I purchase a My Fitness subscription?
• What are the available subscription options?
• Why do I have to give my credit card information for a free trial?
• How can I subscribe without entering my credit card information?
• Why did my subscription renew?

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About My Fitness App 3

• Contact Us
• What is the My Fitness by Jillian Michaels app?
• How do I join the My Fitness Community?

My Fitness App - How to 7

• How do I print my grocery list?
• How do I change my meal plan?
• How do I change the days I will eat on plan?
• How do I change my "Shop Day"
• How do I change the time in between exercises?

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