Technical Help Center
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
The Fitness App Help Center
I'm having trouble loading the videos.
Can I view the workouts on my dashboard on JillianMichaels.com?
How to change your weight from lbs. to kilos
How do I stream the app on my TV?
Questions about the Old Website
The website looks different, where's the old website?
Can I still use the old website and mobile app?
How to access your subscription/account info
How to access my Dashboard on the website
How do I find the subscription registration email address?
Billing & Cancellations
How do I cancel my subscription?
How do I update my payment information?
What is your cancellation and refund policy?
How do I purchase a Jillian Michaels: The Fitness app subscription?
What are the available subscription options?
Why do I have to give my credit card information for a free trial?
How can I subscribe without entering my credit card information?
Why did my subscription renew?
See all 6 articles
About The Fitness App
What is Jillian Michaels: The Fitness app?
How do I join the Jillian Michaels Fitness app Community?
The Fitness App - How to
How do I print my grocery list?
How do I change my meal plan?
How do I change the days I will eat on plan?
How do I change my "Shop Day"
How do I change the time in between exercises?
See all 7 articles
Instructional How To Videos
How do I change my meal plan in the app?
How do I access meal plans?
Change serving sizes on the Jillian Michaels App
How do I swap meals on the Jillian Michaels App
How do I swap program on the Jillian Michaels App?
How do I swap moves on the Jillian Michaels App?
How do I preview exercises on the Jillian Michaels App?
How do I change time between exercises?
How do I change equipment on the Jillian Michaels App?
See all 7 articles