There are two ways of restoring subscriptions purchased through Google Play
** Login using the same Google Play account (email) used to purchase the subscription.

Option 1:  

To restore purchases on Android

Option 1.

  1. First of all, delete the app from your device.
  2. Tap Settings on your device.
  3. Download the app and tap Options > Restore purchases.
  4. Confirm your password if necessary.

Get back to the clips screen and tap icons to download 

Option 2. In-app:
  1. Log into the app using your email and password. -  Log in with your email (the same email used to purchase) or create an account if you did not create one.
  2. Tap the Gear located in the upper right-hand corner 
  3. Scroll down to help and Support Resources
  4. Have an existing subscription
  5. Tap Restore your past purchases
  6. Follow the prompts

If assistance is needed please contact us at including a screenshot of the error along with a few details to help us get a better understanding of what you are seeing