Billing & Cancellations

How do I cancel my subscription? - based on the selected payment form.
You can cancel your subscription billing at any time. Based on the selected payment platform used to subscribe. See below for guidance tips. If you sub...
Wed, 30 Jul, 2025 at 10:17 AM
I purchased a subscription through Google Play, how do I link the purchase with my account??
There are two ways of restoring subscriptions purchased through Google Play.  ** Login using the same Google Play account (email) used to purchase the subs...
Fri, 19 Dec, 2025 at 4:58 PM
How do I restore my account with an Apple subscription? (Apple ID protection enabled)
If you subscribed through Apple it's possible that you had Apple ID protection selected at the time of registration in which your registration email ...
Fri, 19 Dec, 2025 at 4:58 PM
How do I update my payment information? (Website, Apple, Google Play, and PayPal.
If you subscribed through www.jillianmichaels.com website to update your payment see the below steps: 1. Log in to your account on jillianmichaels.com. ...
Fri, 19 Dec, 2025 at 4:59 PM
What is your cancellation and refund policy?
Subscriptions renew automatically whether you subscribed through JillianMichaels.com, Apple, PayPal, Google Play Store, Samsung Pay, or PayPal.  You may c...
Fri, 19 Dec, 2025 at 5:00 PM