There are two ways of restoring subscriptions purchased through Google Play.
** Login using the same Google Play account (email) used to purchase the subscription.
To restore purchases on Android
- First of all, delete the app from your device.
- Tap Settings on your device.
- Download the app and tap Options > Restore purchases.
- Confirm your password if necessary.
Get back to clips screen and tap icons to download
Option 2. In-app:
- Log into the app using your email and password. - Log in with your email (the same email used to purchase) or create an account if you did not create one.
- Tap the Gear located in the upper right-hand corner
- Scroll down to help and Support Resources
- Have an existing subscription
- Tap Restore your past purchases
- Follow the prompts
If assistance is needed please contact us at Help@Jillianmichaels.com including a screenshot of the error along with a few details to help us get a better understanding of what you are seeing