You can cancel your subscription billing at any time. The cancellation steps is based on the payment method used to subscribe. See the following guidance tips.


If you subscribed directly through The Fitness App website, sign in through the website. Similar to Netflix, Hulu, Amazon Prime, etc.

WEBSITE:

1. Log in to your account on https://www.jillianmichaels.com/. This will take you directly to your Dashboard.
2. In the upper right corner, click on the Profile icon. 
3. Click on Account > then the Subscription dropdown.
4. Hit the Cancel Subscription button to end your subscription.

If you selected Apple to manage the subscription billing. (Billed by Apple Subscriptions)


Apple Subscription billing:

On your iPhone, 
1. Go to the Settings app > at the top, you will see your Name at the top and underneath it Apple ID, iCloud, iTunes & App Store. Tap on that bar. 

2. Tap on Subscriptions.

3. Tap on The Fitness App.

4. Tap Cancel Subscription.

5. Confirm Cancellation.

6. Make sure to receive a cancellation confirmation from Apple.


Apple Support link: https://support.apple.com/en-us/HT202039

(Note: Per Apple's cancellation policy, your membership might renew if you don't cancel your subscription more than 24 hours before your renewal date.)

If you selected Google Play to manage the subscription billing. (Billed by Google Play)


ANDROID:

On your Android phone, 

1. Open the Google Play Store Google Play.
2. Make sure you are signed in to the correct Google Account.
3. Tap Menu Menuand then Subscriptions.
4. Select the subscription you want to cancel.

5. Tap Cancel subscription.

6. Follow the instructions.

7. Make sure to receive a cancellation confirmation from the Google Play Store.

If you selected PayPal to manage the subscription billing. (Billed by PayPal)


PAYPAL: You must cancel through your PayPal account. We do not have access to cancel PayPal billing.

Canceling PayPal subscription billing will cancel the subscription access.


1. Log in to your PayPal account.

2. Click Profile (the gear icon) in the top right corner of the page.

3. Click Pre-approved payments under "Payment Settings".

4. Select The Fitness App.
5. Click Cancel.

6. Follow the instructions to cancel.

7. Make sure to receive your cancellation confirmation from PayPal.



A few notes:

  • Uninstalling (deleting) the app will not cancel your subscription billing.
  • If you are not sure of the payment method used to subscribed, please contact Help@jillianmichaels.com and include your app account email. We'll be happy to assist you.