Subscription Questions
How do I purchase The Fitness App subscription? You can purchase a Jillian Michaels The Fitness App subscription at www.jillianmichaels.com/join, on the A...
Thu, 19 Feb, 2026 at 10:43 AM
A monthly subscription is $19.99 USD Our 3-Month subscription is $39.99 USD All new accounts come with a 7-day free trial. After the 7-day ...
Thu, 19 Feb, 2026 at 10:12 AM
Why do I have to give my credit card information to activate a free trial? A credit card or payment details are required to activate your free trial. Rest...
Thu, 19 Feb, 2026 at 10:22 AM
How can I subscribe without entering my credit card information? You can register through the App Store, where you also manage your subscription billing...
Thu, 19 Feb, 2026 at 10:20 AM
If you subscribed through our website www.jillianmichaels.com: Please contact our Customer Support team at Help@JillianMichaels.com to change your subs...
Fri, 19 Dec, 2025 at 2:22 PM
Yes, to avoid automatic subscription renewal you must cancel your subscription billing. We recommend canceling 48/72 hours before the scheduled date. As re...
Fri, 19 Dec, 2025 at 3:34 PM
The Fitness App has your ID.Me discount for Teachers, Nurses, First Responders, Military & Students!
The Fitness App offers special pricing for teachers, nurses, first responders, students, and Military personnel in the US through ID.Me. New and existing m...
Fri, 19 Dec, 2025 at 12:06 PM
The Fitness App is pleased to offer gift cards for our membership. Please visit the following URL to purchase: https://www.jillianmichaels.com/gift-cards...
Fri, 19 Dec, 2025 at 4:07 PM
My subscription billing is managed through Apple, how do I retrieve my receipt? Since your subscription billing is managed by Apple, they'll resend yo...
Fri, 19 Dec, 2025 at 4:16 PM
Because your subscription is managed through Samsung Pay, it does not allow outside vendors like us access to your account, which would allow us to locate y...
Fri, 19 Dec, 2025 at 4:37 PM